FAQ's
Welcome to our FAQ, we are glad to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Do you ship internationally?
Yes. We ship worldwide to ensure our products reach you, wherever you are.
How long does delivery take?
Each order is carefully processed within 1–2 business days. Total delivery time ranges from 5–12 business days, depending on your location and the specific product. An estimated delivery time is shown on each product page for your reference.
Will I receive tracking information?
Absolutely. Once your order is on its way, you’ll receive a tracking link to follow its journey in real time.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, provided items are unused and in original condition. To begin a return, simply contact us and we’ll guide you through the process.
Do I need to cover return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
When can I expect my refund?
Once the return is received and inspected, refunds are processed within 5–7 business days via the original payment method.
Ordering & Payment
What payment methods do you accept?
We offer a range of secure and convenient payment options to suit your preferences. These include:
- Credit & Debit Cards
- Visa
- Mastercard
- American Express
- PayPal
- SEPA Direct Debit
- Klarna
- Sofort
- Giropay
- Apple Pay
- Google Pay
- Bank Transfer
We do not store your payment information, and all transactions are processed securely.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to assist. Please contact us as soon as possible.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely. We do not store any payment details.
Support & Warranty
Do your products come with a warranty?
Yes. All products are covered by a standard one-year limited warranty.
What should I do if I receive a faulty item?
Please contact us immediately. We’ll arrange a replacement or refund once the issue is confirmed.
How can I contact customer support?
You can reach us anytime through our contact form or support email. We aim to respond within 24 hours on business days.